Coronavirus Notice updated 7/7/20. Please read as it may answer your questions:
-We are open and shipping.
-Delivery times reflected in our shopping cart are accurate and updated daily based on current conditions. Nevertheless there may be some shipping delays.
-The best way to contact us about an order is to click on Order Status in the upper right corner. Once your order is on the screen, click on the Order ID number and select Contact Us.
-The best way to reach us for product questions and all other issues is via email at firstname.lastname@example.org. We expect to be able to resume normal telephone operations in late summer.
-There will be delays in responding to questions you may ask of us, including shipping status, as many of our vendor partners are taking days and even weeks to respond. What used to take 10 minutes to resolve before Coronavirus can now unfortunately take several weeks.
-Most of our vendor partners are working with skeleton crews and as a result they are making more shipping mistakes than usual, and these mistake are taking much longer to resolve than usual. If you have received the wrong item, please email us a photo of what you received so that it may be corrected for you as soon as possible. Our email address is email@example.com.
-The following items are experiencing extremely long factory delays and we have removed the ability to Add To Cart until the backlog clears:
-Metal offset number plaques (item P2939 thru P2943).
-Certain mailbox topper address signs.
-Certain metal word numbers and individual numbers.
Please check back here for updates.
Jeff Gornstein and the Comfort House Team
THIS WEEK'S MOST FREQUENTLY ASKED QUESTIONS:
TOP QUESTION: My Casita or PatioMate needs a replacement roof or replacement part. What do I need to do to order?
To order a roof or parts, you will need the model number which can be found on the center brace, on the inside of the door. Enter either the replacement part # or your model # into our Search box above to help locate the needed items. You will find a full list of available parts in our Home & Garden section under Screenhouses & Screened Patio Enclosures.
How do I obtain new controls or warranty help with my electric blanket or mattress pad?
Please visit our blankets help page.
When will my address sign or other custom product be delivered?
Estimated delivery times are found in the shopping cart prior to completing your order. A tracking number will be sent to you once available. In the unusual event it is beyond the estimated delivery time, please contact us. If you have ordered expedited service, your product will not be finished any quicker but will ship via the chosen method when production is complete.
Customer Service & Terms and Conditions