Coronavirus Notice updated 9/16/20. Please read as it may answer your questions:
-Estimated delivery dates shown when you add an item to our shopping cart are updated daily based on current conditions. Nevertheless there may be some shipping delays and some items may be delivered sooner than estimated.
-The best way to contact us about an order is to click on Order Status in the upper right corner. Once your order is on the screen, click on the Order ID number and select Contact Us.
-The best way to reach us for product questions and all other issues is via email at email@example.com. You may also text us at 973-741-6858.
-There will be delays in responding to questions you may ask of us, including shipping status, as many of our vendor partners are working remotely and taking days and even weeks to respond. What used to take 10 minutes to resolve before Coronavirus can now unfortunately take many weeks.
Please check back here for updates.
Jeff Gornstein and the Comfort House Team
THIS WEEK'S MOST FREQUENTLY ASKED QUESTIONS:
TOP QUESTION: My Casita or PatioMate needs a replacement roof or replacement part. What do I need to do to order?
To order a roof or parts, you will need the model number which can be found on the center brace, on the inside of the door. Enter either the replacement part # or your model # into our Search box above to help locate the needed items. You will find a full list of available parts in our Home & Garden section under Screenhouses & Screened Patio Enclosures.
Why is my credit card declining? I checked with my bank and they said nothing is wrong.
Your credit card will decline when the billing address you enter does not match the billing address for your credit card. Please re-enter using your credit card billing address.
How do I obtain new controls or warranty help with my electric blanket or mattress pad?
Please visit our blankets help page.
When will my address sign or other custom product be delivered?
Estimated delivery times are found in the shopping cart prior to completing your order. A tracking number will be sent to you once available. In the unusual event it is beyond the estimated delivery time, please contact us. If you have ordered expedited service, your product will not be finished any quicker but will ship via the chosen method when production is complete.
Customer Service & Terms and Conditions