TOP QUESTION: How do I obtain new controls or warranty help with my electric blanket or electric mattress pad?
Please visit our blankets help page.

Where is my address sign or other custom product?
The description of the item you ordered contains the delivery time. A tracking number will be sent to you once available. In the unusual event it is beyond the stated delivery time, please contact us. If you have ordered expedited service, your product will not be finished any quicker but will ship via the chosen method when production is complete.

If I order expedited service for my address sign (or other custom product) will I be able to receive it quicker?
Your sign or custom product will not be finished any quicker but if you choose expedited service it will arrive a few days quicker than standard service.

I didn't realize my address sign (or other custom product) would take 2-3 weeks (or longer) for delivery Where does it say this on your website?
Special delivery times can be found in the product description. We also refer to it in the delivery time link on each product page, the lower part of each product page, in the shopping cart at checkout, and in your emailed order confirmation.

My Casita or PatioMate needs a replacement roof or replacement part. What do I need to do to order?
To order a roof or parts, you will need the model number which can be found on the center brace, on the inside of the door. Enter either the replacement part # or your model # into our Search box above to help locate the needed items.

I am in the US Virgin Islands but I'm unable to checkout when I select Virgin Islands as my country.
Select United States as your country and you will be able to checkout.

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