Credit Card Billing:
Your credit card will be billed at the time your order enters the shipping process in
our warehouse or is sent to a vendor for factory-direct shipment.
Custom-made items that require production time, such as our
beautiful
woven satin sheets may be billed well in advance of delivery.
Please do not be concerned as this is normal for such items. All custom-made and
other items that require special production or delivery times are indicated on our website.
In the unusual event that we have not been notified of a backorder prior to submitting
an order to a vendor for factory-direct shipment, you may be billed ahead of shipment.
Comfort House will not be responsible for delays in processing your order if the
credit card billing and shipping information that you provide does not match the
information on file with your credit card company. For your own security, most credit
card companies maintain an "alternate address file" of authorized shipping
addresses for their cardholders. To advise your credit card company of an authorized
shipping address, please phone the number on the back of your credit card and they
will update your "alternate address file" promptly.
In all fairness, any fees billed to us when a valid credit card charge is disputed or when you request a copy of a sales receipt from your credit card company
instead of directly from us (merchants are billed when you ask your credit card company to provide you with a copy of the receipt) will be charged to you when we receive them. The credit card company fees generally range from $5.00 to $20.00, however, for certain types of Visa/Mastercard/Discover disputes the fee can be up to $600.
If you ever have any questions or concerns regarding your billing, please contact
us promptly at customerservice@comforthouse.com
We'll acknowledge your email upon receipt and do our best to provide
you with an answer or resolution within 3-5 business days.
For information about credit card security at Comfort House, click here.
