Order Status

PLEASE READ: If you have ordered an Address Plaque, Sign or other Custom or Personalized product, the shopping cart at checkout displays the estimated delivery time. It may also be displayed in the description of the item you ordered. A tracking number will be sent to you once available. In the unusual event it is beyond the stated delivery time, please contact us. If you have ordered expedited service, your product will not be finished any quicker but will ship via the chosen method when production is complete.

Casita, Patiomate, and Parts for them have an approximate 2-3 week delivery time. Casita and Patiomate are delivered by truck and once it reaches your local hub of the trucking company, they will call you to coordinate delivery. A tracking number will be sent to you once available. In the event it is beyond the stated delivery time and you have not been contacted by the trucking company, please contact us

Other items with special delivery times are also noted in the product description or in your shopping cart at checkout. Please contact us in the unusual event it is beyond stated delivery time. If you have ordered expedited service, your product will not be finished any quicker but will ship via the chosen method when production is complete.

You can find our Return policy, Cancel policy, and the answers to nearly any other question about your order on our Customer Service page.

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