CancellationOrder Cancellation: Orders are processed 24x7. To request cancellation, enter your information below. Once your order is on the screen, if it is in Pending or Ready status it may usually be cancelled. Click on the Order ID and select Contact Us to request cancellation. Complete the short form and don't forget to press Submit. We would also appreciate knowing the reason for cancellation. We will acknowledge your contact within 1 business day and let you know if your order has been cancelled. An order is not cancelled until you receive an email confirming successful cancellation.
Signs and plaques, personalized items, and custom-made and made to order merchandise can not be cancelled. Orders for other items not in ready or pending status cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us so there will be a cancellation fee of 5% of your order total, with a minimum fee of $10.00, if we are able to cancel your order. Orders that have shipped can not be cancelled.
For orders that can not be canceled and you do not wish to keep, please follow our return guidelines.
section: Terms and Conditions
When should I expect delivery? Most in-stock items are shipped within 1 business day of receipt by UPS, FedEx, or Priority/First Class Mail. If an item has a special delivery time it will be noted in the product description. Casita, Patiomate, and Parts for them are currently running a 2-3 week delivery time.
We are a small family-run business.
- You should expect to receive delivery within 4-7 business days in the USA unless a special delivery time is noted in the product description.
- Air delivery and specific carrier options are also available in your shopping cart.
- If you select air delivery for an item with a special delivery time noted in the product description, your product will not be finished any quicker but will ship via the chosen method when it is ready to ship.
- If you require a delivery quicker than options shown in your shopping cart, please contact customer service.
- Canada and International delivery time information is shown in shopping cart.
We've been in business for 26 years.
Our product reviews are 100% verified.
We ship worldwide.
Average staff tenure 13.5 years.
We have an A+ rating with the BBB.
Transactions are safe and secure.