Defective merchandiseIn the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right.
Most of our manufacturers have Consumer Hotlines dedicated to assisting
you with any difficulties you may experience. You'll usually find the number on the
box or in the product manual. If you have received an item that is defective or
missing parts, contact the manufacturer's Consumer Hotline for assistance. Please see Special Note at bottom concerning Perfect Fit brand heated bedding.
order number, name, address, and phone number in your email along with any photos.
We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
Special Note: If you have purchased a Perfect Fit brand heated bedding product and you experience a control problem within the first 30 days, we will send you a new control at no charge. To determine if you need a new control for queen or king size, change the working side controller to the non-working side and see if it works. If it works, you need a new control. If it doesn't work, you will require a product replacement. When you contact us, please let us know you have followed these guidelines. For problems beyond 30 days, please contact Perfect Fit at 800-299-1378. We do not send replacement controls for Sunbeam or other brands.
- You should expect to receive delivery within 4-7 business days in the USA unless a special delivery time is noted in the product description.
- Air delivery and specific carrier options are also available in your shopping cart.
- If you select air delivery for an item with a special delivery time noted in the product description, your product will not be finished any quicker but will ship via the chosen method when it is ready to ship.
- If you require a delivery quicker than options shown in your shopping cart, please contact customer service.
- Canada and International delivery time information is shown in shopping cart.
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