Defective merchandiseIn the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right.
Most of our manufacturers have Consumer Hotlines dedicated to assisting
you with any difficulties you may experience. You'll usually find the number on the
box or in the product manual. If you have received an item that is defective or
missing parts, contact the manufacturer's Consumer Hotline for assistance. Please see Special Note at bottom concerning Perfect Fit brand heated bedding.
order number, name, address, and phone number in your email along with any photos.
We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
Special Note: If you have purchased a Perfect Fit brand heated bedding product and you experience a control problem within the first 30 days, we will send you a new control at no charge. To determine if you need a new control for queen or king size, change the working side controller to the non-working side and see if it works. If it works, you need a new control. If it doesn't work, you will require a product replacement. When you contact us, please let us know you have followed these guidelines. For problems beyond 30 days, please contact Perfect Fit at 800-299-1378. We do not send replacement controls for Sunbeam or other brands.