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Incorrect shipping address fees

Incorrect Shipping Addresses and UPS/DHL/FEDEX Address Correction Fees:
To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by carriers such as UPS or Fedex for address correction or address change will be charged to you when we receive them.

Effective 12/29/2019, UPS and Fedex charge $17.00 for correction of each package regardless of how minor the address correction may be. In addition, administrative costs of up to $5.00 may be billed for each address correction.

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