How to Contact Us

Thank you for visiting Comfort House.

Answers to most questions can be found on our customer service page including how to return merchandise.

The best way to contact us about an order is to click on Order Status in the upper right corner. Once your order is on the screen, click on the Order ID number and select Contact Us.

You may email us at Please be sure to add the address to the address book of your Internet Service Provider otherwise our response may be filtered out.

You may phone us at 1-800-359-7701 from 9AM - 4PM Eastern time Monday-Friday. From outside the USA call 1-973-242-8080.

You may fax us at 1-973-242-0131.

Our corporate office and mailing address is:
Comfort House
189-V Frelinghuysen Ave.
Newark, New Jersey 07114-1595

When should I expect delivery? Most in-stock items are shipped within 1 business day of receipt by UPS, FedEx, or Priority/First Class Mail. If an item has a special delivery time it will be noted in the product description. Casita, Patiomate, and Parts for them are currently running a 2-3 week delivery time.
  • You should expect to receive delivery within 4-7 business days in the USA unless a special delivery time is noted in the product description.
  • Air delivery and specific carrier options are also available in your shopping cart.
  • If you select air delivery for an item with a special delivery time noted in the product description, your product will not be finished any quicker but will ship via the chosen method when it is ready to ship.
  • If you require a delivery quicker than options shown in your shopping cart, please contact customer service.
  • Canada and International delivery time information is shown in shopping cart.
We are a small family-run business.

We've been in business for 26 years.

Our product reviews are 100% verified.

We ship worldwide.

Average staff tenure 13.5 years.

We have an A+ rating with the BBB.

Transactions are safe and secure.

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Click for the BBB Business Review of this Internet Shopping in Newark NJ