Customer Service & Terms and Conditions

Pre-Order Information

• Product availability
• Delivery times
• Shipping rates
• AK, HI, APO/FPO, & US Territories
• International orders
• Special orders
• Ordering and payment methods
• Price match policy
• Gift wrap, messages, certificates
• Product warranties
• Truck deliveries
• When your credit card is billed
• Security of your online order
• Specific delivery requests

Other

• The Comfort House story
• Corporate mailing address
• Credit card security
• Privacy policy
• Manufacturer's spec disclaimer
• Corporate gift/incentive services
• New vendors and products
• New business development
• Job openings
• Press office/media requests
• Volume orders & Quantity discounts
• Affiliate program

Post-Order Information

• Order status
• Return privileges & refund policy
• Cancellation
• Damaged merchandise
• Defective merchandise
• Lost order
• Missing item
• Wrong item
• Order changes/corrections
• Easy merchandise return program
• Air shipping delays
• Incorrect ship address fees