Missing item

In the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right.

Missing item

If you have received your order and an item is missing, please notify us by email immediately.

Tips:

  • If the goods shipped from our warehouse, the packing slip indicates if an item is on backorder. You may also check our website for availability.
  • If the goods shipped directly from a single vendor, the packing slip may indicate if an item is on backorder. You may also check our website for availability.
  • If the goods shipped from our warehouse, items may have shipped in multiple boxes. You should expect to receive the balance of your order in the delivery time indicated on our website.
  • If the goods shipped directly from multiple vendors, separate shipments will be involved. You should expect to receive the balance of your order in the delivery time indicated on our website.
  • If goods were shipped both from our warehouse and directly from a vendor, separate shipments will be involved. You should expect to receive the balance of your order in the delivery time indicated on our website.
For all missing item reports be sure to include your order number, name, address, and phone number in your email. We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
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