Lost order

In the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right.

Lost order

If you have not received your order and it is beyond our normal delivery time, or you have reason to believe that your order is lost, please notify us by email immediately.

Tips:

  • Does your parcel carrier sometimes leave packages with neighbors or at a certain spot around your home like the porch or yard?
  • If delivering to a business, have you checked with the mailroom?
  • For apartments, is the package in the managerís office or with the doorman?
For all lost order reports be sure to include your
order number, name, address, and phone number in your email.
We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
section: Terms and Conditions

When should I expect delivery? Most in-stock items are shipped within 1 business day of receipt by UPS, FedEx, or Priority/First Class Mail. If an item has a special delivery time it will be noted in the product description. Casita, Patiomate, and Parts for them are currently running a 2-3 week delivery time.
  • You should expect to receive delivery within 4-7 business days in the USA unless a special delivery time is noted in the product description.
  • Air delivery and specific carrier options are also available in your shopping cart.
  • If you select air delivery for an item with a special delivery time noted in the product description, your product will not be finished any quicker but will ship via the chosen method when it is ready to ship.
  • If you require a delivery quicker than options shown in your shopping cart, please contact customer service.
  • Canada and International delivery time information is shown in shopping cart.
We are a small family-run business.

We've been in business for 26 years.

Our product reviews are 100% verified.

We ship worldwide.

Average staff tenure 13.5 years.

We have an A+ rating with the BBB.

Transactions are safe and secure.

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