| Lost order
If you have not received your order and it is beyond
our normal delivery time,
or you have reason to believe that your order is lost, please notify us by
email immediately.
Tips:
- Does your parcel carrier sometimes leave packages with neighbors or at a certain spot
around your home like the porch or yard?
- If delivering to a business, have you checked with the mailroom?
- For apartments, is the package in the manager’s office or with the doorman?
For all lost order reports be sure to include your
order number, name, address,
and phone number in your email.
We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
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