Easy Merchandise Return (EMR) Program

The Easy Merchandise Return program generates an addressed and prepaid merchandise return label that you print and apply to your package. It also generates an email acknowledgment to maintain for your records.

There are NO up front expenses involved so please do not make any payment to UPS . When we receive the merchandise back in our warehouse, your return will be processed for an exchange or refund as requested, less the return freight cost as calculated by UPS , and a UPS $1.50 service fee per return label. Return freight is not refundable unless we made a shipping error.

Our Easy Merchandise Return program is a great convenience but please be aware that your cost for return freight can exceed the amount you originally paid for shipping and handling. This is because our actual cost of outgoing freight usually exceeds the amount that we charge you.

UPS has thousands of drop-off locations. You can drop-off your package at The UPS Store (formerly Mail Boxes etc.), authorized UPS shipping outlets such as Staples or Office Depot, or UPS centers. To find the nearest location to drop off your package, use this UPS link.

Please note that UPS will also come to your home or business for pickup for an additional $10.00 per package (phone number to call for pick up will be on your label). If you receive daily UPS collection, or see a UPS truck in your neighborhood, this fee does not apply and you may hand the package to the driver.

If you wish to return merchandise on your own, simply follow the directions for returns shown on our Return privileges and refund policy page.

If for any reason you are unable to generate or print a return mailing label, please return via your own method following the directions shown on our Return privileges and refund policy page. Sorry, we can not provide troubleshooting assistance if you are unable to obtain or print your label.

We strongly urge you to go to the UPS.com website to calculate shipping costs prior to generating your return label. To do so, you will need to know the dimensions and weight of your parcel and our shipping zip code which is 07114. On the UPS system you must choose quote type Detailed Time and Cost or you will not obtain an accurate quote. You may find that the cost of shipping exceeds the price of the product and we do not wish for you to be surprised after the fact.

Please remember refunds for all orders will be less our actual shipping cost if they exceed the amount that we charged you to ship your order. Actual shipping costs are frequently many times greater than the amount that we charged you. When using the UPS.com website to calculate return shipping costs, multiply the result by two to determine the approximate total cost of back and forth shipping. Please contact us if you require any help with this calculation.

I have read both the Return Privileges section of the Information page and if applicable the damaged or defective merchandise page. I have also received an RMA number. I am fully aware of what my responsibilites are and I am ready to generate a return UPS label.

Thank you for shopping at Comfort House!