Defective merchandise

In the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right.

Defective Merchandise

Most of our manufacturers have Consumer Hotlines dedicated to assisting you with any difficulties you may experience. You'll usually find the number on the box or in the product manual. If you have received an item that is defective or missing parts, contact the manufacturer's Consumer Hotline for assistance.

If your merchandise is found to be defective within 30 days of delivery, and the manufacturer advises you to return the product to us, notify us by email immediately. Please provide as much specific information as possible about the defect. If the defect can be illustrated, take photos of the defect to email to us. Include the time and date of your contact with the Consumer Hotline, the full name and extension number of the representative that helped you, and what action they advised you to take.

Comfort House can not help with defects after the first 30 days.

Actual shipping and handling charges are not refundable (actual shipping costs usually exceed the amount that we charge you to ship your order), therefore, we recommend replacement parts for defective items whenever possible. This is especially true of furniture where the shipping costs can be hundreds of dollars. Replacement parts will be sent at no charge to you. If the manufacturer determines at their sole discretion that replacement parts will not resolve the trouble, replacement merchandise will be sent at no charge to you.

For all defective merchandise reports be sure to include your
order number, name, address, and phone number in your email along with any photos.
We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.
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