Puzzle Help

If you have placed an order for multiple puzzles, the factory uses a few methods to identify which one is which.

One method is a small tag inside each puzzle box which will contain the street address and zip + 4. You will be looking for a small tag that is about two inches long and a few millimeters wide.

Alternatively, the back of the box will have an order number and a /1, /2, /3, etc. The slash followed by number corresponds to each line of your order. /1 will be the first one on your order form, /2 will be the second one on your order form, etc.

When should I expect delivery? Most in-stock items are shipped within 1 business day of receipt by UPS, FedEx, or Priority/First Class Mail. If an item has a special delivery time it will be noted in the product description. Casita, Patiomate, and Parts for them are currently running a 2-3 week delivery time.
  • You should expect to receive delivery within 4-7 business days in the USA unless a special delivery time is noted in the product description.
  • Air delivery and specific carrier options are also available in your shopping cart.
  • If you select air delivery for an item with a special delivery time noted in the product description, your product will not be finished any quicker but will ship via the chosen method when it is ready to ship.
  • If you require a delivery quicker than options shown in your shopping cart, please contact customer service.
  • Canada and International delivery time information is shown in shopping cart.
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We've been in business for 26 years.

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We ship worldwide.

Average staff tenure 13.5 years.

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