Order status informationItems that ship directly from the manufacturer do not always have tracking information available.
Please be aware that the order status will not update on our site until the manufacturer forwards us billing paperwork. In many instances this can be weeks after you receive your delivery.
If you do not receive delivery of your order by the end of the business day of the delivery time provided for your merchandise (see How long does delivery take?), please contact us promptly so that we may perform a trace. Please email or phone us at 1-800-359-7701 (phone hours 7:30AM - 4:00PM Eastern time M-F).
When emailing us, please be sure to add firstname.lastname@example.org to your address book so that our response to you does not get flagged as spam.